Effective date: 14 July 2026
Last updated: 14 July 2026

1. Introduction

This Shipping and Delivery Policy explains how orders placed through naughtybean.coffee are processed, dispatched and delivered.

The online store is operated by:

Naughty Bean Consulting (Pty) Ltd
Trading as: Naughty Bean Coffee
Website: naughtybean.coffee
Email: hello@naughtybean.coffee
Physical address: Shop 14, The Kruin Centre, 528 Banket Drive, Helderkruin, South Africa

This policy must be read together with our Terms and Conditions, Privacy Policy and Returns and Refunds Policy.

2. Delivery service provider

We primarily use The Courier Guy South Africa (Pty) Ltd, referred to in this policy as “The Courier Guy”, to deliver orders within South Africa.

The Courier Guy may use its own branches, depots, vehicles, agents, subcontractors or affiliated delivery services to complete a delivery.

The courier service applicable to your order will be displayed during checkout, where available.

Delivery services performed by The Courier Guy are also subject to The Courier Guy’s current terms and conditions of carriage.

Nothing in The Courier Guy’s terms or this Shipping and Delivery Policy limits any rights that you may have against Naughty Bean Consulting (Pty) Ltd under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or any other applicable law.

3. Delivery area

We currently deliver to valid physical addresses within the Republic of South Africa.

Delivery availability depends on:

• The delivery address;

• The postal code;

• Whether the address is within The Courier Guy’s delivery network;

• The products included in the order;

• Parcel size and weight;

• Courier service availability; and

• Any operational restrictions imposed by the courier.

Certain remote, rural, high-risk or difficult-to-access areas may:

• Attract an additional delivery charge;

• Have longer delivery times;

• Require delivery to a nearby depot, kiosk or collection point; or

• Be unavailable for delivery.

We do not deliver to PO boxes.

International delivery is not offered unless expressly made available during checkout or agreed to by us in writing.

4. Shipping costs calculated at checkout

Shipping costs are automatically calculated during checkout.

The delivery charge displayed at checkout may be based on:

• The delivery address and postal code;

• The collection address;

• The selected courier service;

• The combined weight of the products;

• The dimensions of the parcel;

• The greater of the actual or volumetric weight;

• The number of parcels required;

• Fuel or operational surcharges;

• Regional, remote-area or outlying-area surcharges;

• The value or nature of the products;

• Optional delivery services; and

• The current rates supplied by The Courier Guy.

The shipping amount will be displayed before you submit payment.

By completing checkout, you agree to pay the shipping charge displayed for the selected delivery option.

Shipping charges are quoted in South African rand and include VAT where applicable.

5. Actual and volumetric weight

Courier charges may be calculated according to either:

• The parcel’s actual physical weight; or

• Its volumetric weight, based on the space occupied by the parcel.

The greater of the actual or volumetric weight may be treated as the chargeable weight.

Product and packaging dimensions recorded in our online store are used to estimate the shipping charge at checkout.

Although we take reasonable steps to maintain accurate product weights and dimensions, the courier may measure or weigh a parcel after collection.

Where a material pricing error results from incorrect stored dimensions, a technical fault or an obviously incorrect courier quotation, we may contact you before dispatch to:

• Confirm the corrected delivery charge;

• Offer another available delivery method; or

• Allow you to cancel the order for a refund.

We will not charge an additional shipping amount without informing you.

6. Incorrect automated shipping quotations

The automatic shipping calculator depends on information supplied by:

• You;

• Our website;

• The products in your cart; and

• The Courier Guy’s quotation system.

A delivery quotation may be incorrect where:

• An incomplete or incorrect address is entered;

• The incorrect postal code is provided;

• The address is classified incorrectly;

• A courier surcharge is not returned by the integration;

• Product weight or dimensions are incorrect;

• The order requires more parcels than initially calculated;

• The courier’s rates change before the booking is completed; or

• A technical or system error occurs.

Where the displayed delivery fee is obviously or materially incorrect, we may suspend processing and contact you before dispatch.

You may choose to:

• Pay the corrected delivery charge;

• Select another available delivery option; or

• Cancel the order and receive a refund.

7. Order processing

Orders are processed after payment has been successfully received or authorised.

Our normal order-processing period is approximately one to two business days, unless otherwise stated on the product page or during checkout.

Processing time is separate from the courier’s estimated transit time.

Orders placed:

• After the applicable daily cut-off;

• On weekends;

• On public holidays; or

• During temporary closure periods

will normally be processed on the next available business day.

A business day means Monday to Friday, excluding South African public holidays.

Orders containing personalised, special-order, pre-order or temporarily unavailable products may take longer to process.

8. Dispatch confirmation

Once your order has been packed and handed to the courier, we will normally send a dispatch confirmation by email, SMS or another available electronic method.

The dispatch confirmation may include:

• Your order number;

• The courier’s name;

• Your waybill or tracking number;

• A tracking link; and

• An estimated delivery period.

An order is considered dispatched once it has been handed to or collected by the courier.

9. Estimated delivery times

The delivery option and estimated timeframe available for your address will be displayed during checkout where supported by the courier integration.

Unless otherwise stated, orders are generally expected to arrive within approximately one to five business days after dispatch, depending on:

• The selected courier service;

• The destination;

• Whether the address is local, regional, national or remote;

• Collection and delivery cut-off times;

• Courier capacity;

• Public holidays;

• Weather and road conditions; and

• Events outside our reasonable control.

The day on which the parcel is collected by the courier may not be counted as a transit day.

Delivery estimates are not guaranteed delivery appointments unless we have expressly agreed to a specific date and time in writing.

10. Delays

A delivery may be delayed due to circumstances including:

• Severe weather;

• Flooding or fire;

• Road closures;

• Traffic disruption;

• Strikes or industrial action;

• Civil unrest;

• Load shedding or power failures;

• Telecommunications or system failures;

• Courier network congestion;

• Seasonal demand;

• Public holidays;

• Vehicle or aircraft delays;

• Security risks;

• An incomplete or incorrect address;

• Failure to contact the recipient;

• Remote-area delivery schedules; or

• Other circumstances outside our reasonable control.

We will take reasonable steps to assist with delayed deliveries and obtain updates from the courier.

Where a material delay occurs, we will inform you where reasonably possible.

Nothing in this section removes your rights where an order is not supplied within the agreed period or within the period required by applicable law.

11. Delivery information

You must provide accurate and complete delivery information, including:

• The recipient’s full name;

• A valid South African mobile number;

• A valid email address;

• The building or complex name, where applicable;

• The street number and street name;

• The suburb;

• The city or town;

• The province;

• The correct postal code;

• The unit, shop or office number, where applicable;

• An access code, where reasonably necessary; and

• Relevant delivery instructions.

You are responsible for checking the delivery information before submitting your order.

We are not responsible for a failed or delayed delivery caused by information that you supplied incorrectly or incompletely, except to the extent that applicable law provides otherwise.

12. Address changes

Please contact us immediately at hello@naughtybean.coffee if you need to change a delivery address.

An address can normally only be changed before the order has been dispatched.

Once a parcel has been handed to the courier:

• We cannot guarantee that the address can be changed;

• The courier may charge a rerouting or redelivery fee;

• Delivery may be delayed; and

• Additional security or verification checks may be required.

Any additional charge resulting from a customer-requested address change may be payable by the customer before the parcel is rerouted.

We will not change a delivery address where we reasonably suspect fraud or unauthorised account activity.

13. Delivery attempts

You must ensure that the recipient or an authorised person is available to accept the order.

Delivery may be made to:

• The named recipient;

• A person at the delivery address who reasonably appears authorised to accept it;

• A receptionist;

• A security officer;

• A building manager;

• An employee;

• A household member; or

• Another person authorised by the recipient.

The courier may contact the recipient using the telephone number or email address supplied with the order.

If delivery cannot be completed, the courier may:

• Attempt delivery again;

• Contact the recipient;

• Hold the parcel at a depot, branch, kiosk or collection point;

• Return the parcel to us; or

• Apply a rerouting, storage, return or redelivery charge.

14. Failed deliveries and redelivery charges

A delivery may fail where:

• Nobody is available to receive the parcel;

• The recipient refuses delivery without a lawful reason;

• The courier cannot contact the recipient;

• The address is incomplete or incorrect;

• The premises cannot be accessed;

• Required delivery instructions were not provided;

• The location is unsafe or inaccessible;

• The recipient does not collect the parcel within the permitted period; or

• The customer requests a change after dispatch.

Where a failed delivery results from incorrect customer information, non-availability or another circumstance within the customer’s reasonable control, the customer may be responsible for reasonable:

• Redelivery charges;

• Rerouting charges;

• Return-to-sender charges;

• Storage charges; and

• Additional courier costs.

We will inform you of any additional amount before arranging redelivery.

The order may be cancelled and refunded after deducting reasonable direct costs where permitted by law and where the parcel is returned to us in a resalable condition.

15. Tracking your order

Where tracking is available, the courier’s tracking number will be sent to you after dispatch.

You may use the tracking number on The Courier Guy’s tracking platform.

Tracking events are supplied by the courier and may not always update in real time.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

Please contact us at hello@naughtybean.coffee if:

• Tracking has not updated for an unreasonable period;

• The parcel is marked as delivered but cannot be found;

• The delivery appears to be significantly delayed; or

• The courier requests information that you cannot provide.

16. Proof of delivery

The courier may obtain proof of delivery through:

• A signature;

• The recipient’s name;

• A photograph;

• A delivery scan;

• A one-time PIN;

• GPS or location data;

• An electronic delivery record; or

• Confirmation from an authorised person at the address.

A courier delivery record may be used as evidence that delivery occurred.

Where you dispute delivery, we will request the available proof of delivery and investigate the matter with the courier.

17. Delivery to reception, security or another authorised person

Where a parcel is delivered to a business, residential complex, office park, estate, hotel, hospital or other access-controlled location, delivery to reception, security or another person reasonably authorised to receive deliveries may constitute delivery to the nominated address.

You should provide specific delivery instructions during checkout if delivery must only be made directly to the named recipient.

We cannot guarantee that the courier will be permitted to enter access-controlled premises or deliver beyond the reception or security area.

18. Inspection when delivered

You should inspect the parcel as soon as reasonably possible after delivery.

Where the parcel is visibly damaged, opened or tampered with, you should, where reasonably possible:

• Inform the courier immediately;

• Record the damage on the delivery confirmation;

• Take clear photographs of the parcel before opening it;

• Keep all packaging materials; and

• Contact us promptly.

Accepting delivery does not remove your rights in relation to defective, damaged, unsafe or incorrectly supplied products.

19. Damaged parcels

Please notify us at hello@naughtybean.coffee as soon as possible if your parcel or products were damaged in transit.

Because The Courier Guy applies strict time limits to certain courier claims, we request that visible transit damage be reported to us within 48 hours after delivery.

Your notification should include:

• Your order number;

• The waybill or tracking number;

• A description of the damage;

• Photographs of the outer packaging;

• Photographs of the internal packaging;

• Photographs of the damaged product; and

• Any comments recorded with the courier.

You must retain the damaged products and all original packaging until we confirm whether they may be discarded or returned.

The 48-hour notification request assists us in submitting a claim to the courier. It does not remove or shorten any statutory rights you may have under applicable South African consumer law.

20. Missing products

If your order arrives with a product missing, please contact us promptly at hello@naughtybean.coffee.

Please include:

• Your order number;

• The name of the missing product;

• Photographs of the parcel and packaging; and

• Details of any visible damage or tampering.

We will investigate the matter and, where the product was omitted from the order, arrange an appropriate replacement or refund.

21. Incorrect products

If you receive a product that you did not order, please contact us at hello@naughtybean.coffee.

We may arrange collection of the incorrect product and delivery of the correct product at our expense.

You will not be responsible for reasonable collection or replacement delivery costs where the error was ours.

22. Lost parcels

A parcel will not necessarily be regarded as lost merely because it is delayed or its tracking information has not recently updated.

We will first ask the courier to investigate and trace the parcel.

If the courier confirms that the parcel has been lost, or the parcel remains undelivered after a reasonable investigation, we will provide an appropriate remedy in accordance with applicable law, which may include:

• Sending a replacement;

• Refunding the affected products; or

• Offering another remedy agreed with you.

Any claim that we submit to the courier is separate from your statutory rights against us as the supplier.

23. Risk in the products

Products remain at our risk until they have been delivered to you or to a person authorised to accept delivery on your behalf, subject to applicable law.

Where you independently appoint and pay your own courier, risk may pass when the order is handed to that courier, to the extent permitted by law.

Nothing in this policy transfers courier risk to a consumer where doing so would conflict with the Consumer Protection Act or another applicable law.

24. Packaging

We are responsible for packaging products in a manner reasonably suitable for ordinary courier handling and transportation.

Products may be packaged using:

• Boxes;

• Courier bags;

• Protective wrapping;

• Void-filling material;

• Sealed product packaging; and

• Tamper-evident materials.

We may combine multiple products into one parcel or divide an order into multiple parcels where reasonably necessary.

Packaging may differ from images displayed on the website.

25. Split deliveries

An order may be divided into more than one parcel where:

• Products are stored separately;

• Parcel size or weight limits apply;

• Some products require different packaging;

• Products become available at different times; or

• Splitting the shipment is operationally necessary.

Where an order is divided into multiple parcels, you may receive more than one tracking number.

Unless the order or delivery method states otherwise, you will not be charged an additional shipping fee merely because we choose to split the order after checkout.

26. Restricted products

We will not knowingly send products that The Courier Guy is legally or operationally prohibited from transporting.

Restricted or excluded goods may include:

• Dangerous goods;

• Explosives;

• Flammable substances;

• Corrosive substances;

• Illegal products;

• Cash;

• Precious metals or stones;

• Live animals;

• Plants;

• Fresh food likely to spoil;

• Frozen or refrigerated goods;

• Certain liquids;

• Batteries; and

• Other items excluded under the courier’s current conditions of carriage.

Where a product cannot be delivered using the selected courier service, we may:

• Offer another delivery method;

• Contact you to make alternative arrangements; or

• Cancel and refund the affected product.

27. Perishable and consumable products

We generally ship shelf-stable coffee products and other consumable products that do not require refrigeration.

You are responsible for:

• Providing an address where delivery can be accepted promptly;

• Collecting a parcel within the required period;

• Avoiding unnecessary exposure to heat, moisture or direct sunlight after delivery; and

• Storing products in accordance with the packaging instructions.

We are not responsible for deterioration caused after delivery by improper storage, delayed collection or exposure within the customer’s control.

This does not limit your rights where a product was defective, contaminated, unsafe or unsuitable when supplied.

28. Locker or collection-point delivery

Where The Courier Guy locker or collection-point delivery is made available at checkout, you must:

• Select the correct collection location;

• Provide accurate contact information;

• Monitor delivery notifications;

• Keep any collection PIN secure; and

• Collect the parcel within the period stated by the courier.

The Courier Guy may impose a limited collection period.

If the parcel is not collected within that period, it may be transferred to a depot, returned to us or require a new delivery booking.

Any reasonable redelivery charge resulting from failure to collect within the stated period may be payable by the customer.

Locker deliveries may be subject to:

• Parcel size limits;

• Weight limits;

• Restricted product categories;

• Locker availability; and

• The Courier Guy’s locker terms and conditions.

29. Collection from our store

Where in-store collection is offered during checkout, orders may be collected from:

Naughty Bean Coffee
Shop 14, The Kruin Centre
528 Banket Drive
Helderkruin
South Africa

We will notify you when the order is ready for collection.

Please do not visit the store to collect an online order before receiving a collection-ready notification.

The person collecting may be required to provide:

• The order number;

• Proof of purchase;

• Identification; and

• Written authorisation if collecting on behalf of another person.

Store operating hours may change, including on public holidays.

30. Uncollected store orders

Orders selected for in-store collection must be collected within a reasonable period after the collection-ready notification.

We may contact you if an order remains uncollected.

Where an order is not collected after repeated notice, we may cancel the order and refund the amount paid, less any reasonable costs permitted by law, particularly for:

• Personalised products;

• Special-order products;

• Perishable products; or

• Products prepared specifically for the customer.

31. Orders returned to sender

A parcel may be returned to us because:

• The delivery address was incorrect;

• Delivery was repeatedly unsuccessful;

• The recipient could not be contacted;

• The parcel was refused;

• The parcel was not collected;

• The address was unsafe or inaccessible; or

• The courier could not complete delivery.

Once the parcel is returned to us, we will contact you to determine whether it should be:

• Sent again;

• Collected from our store; or

• Cancelled and refunded where appropriate.

Where the return resulted from incorrect customer information or failure to accept or collect delivery, reasonable return and redelivery costs may be payable by the customer.

32. Cancellation due to non-delivery

Electronic orders must be fulfilled within the agreed period or, where no other period is agreed, within the period required by applicable law.

Where we are unable to deliver because a product is unavailable, we will notify you and process the required refund.

Where an order is not fulfilled within the agreed or legally required period, you may have the right to cancel by giving the notice required under applicable law.

33. Refund of shipping fees

The original shipping fee may be refunded where:

• The complete order was not delivered;

• The complete order was cancelled before dispatch;

• The complete order was incorrectly supplied;

• The complete order was materially damaged in transit;

• Applicable law requires the shipping fee to be refunded; or

• We agree to refund it.

Where only part of an order is returned, the original shipping fee will not normally be refunded unless:

• The returned product was defective;

• The product was incorrectly supplied;

• The partial delivery made the remainder of the order unusable for its intended purpose; or

• Applicable law requires a refund.

Return-shipping costs are governed by our Returns and Refunds Policy and applicable law.

34. Force majeure

We will not be responsible for a delay caused by an event outside our reasonable control, including:

• Natural disasters;

• Severe weather;

• Flooding;

• Fire;

• War;

• Civil unrest;

• Strikes;

• Government restrictions;

• Epidemics or pandemics;

• Power failures;

• Telecommunications failures;

• Road closures;

• Transport-network disruption; or

• Failure of a critical third-party service.

We will take reasonable steps to minimise the effects of the event and resume performance as soon as reasonably possible.

Where delivery becomes impossible or is delayed for an unreasonable period, you may be entitled to cancel the affected order and receive a refund for products not supplied.

35. Courier terms and customer rights

The Courier Guy’s terms and conditions govern its carriage services and its relationship with us as the sender.

Your purchase contract remains with Naughty Bean Consulting (Pty) Ltd.

Any exclusion or limitation contained in the courier’s terms will apply only to the extent permitted by law and will not unlawfully limit your rights against us as the product supplier.

Where there is a conflict between:

• This policy;

• The Courier Guy’s terms; and

• A mandatory consumer right,

the mandatory consumer right will prevail.

36. Changes to this policy

We may update this Shipping and Delivery Policy to reflect changes to:

• Courier providers;

• Courier rates;

• Available delivery services;

• Our checkout system;

• Our delivery regions;

• Our operational processes; or

• Applicable law.

The latest version will be published on naughtybean.coffee with an updated revision date.

Changes will not retrospectively alter an order already accepted unless:

• Required by law;

• Necessary to complete delivery; or

• Agreed with you.

37. Contact us

For shipping, tracking or delivery enquiries, contact:

Naughty Bean Consulting (Pty) Ltd
Trading as Naughty Bean Coffee

Email: hello@naughtybean.coffee
Website: naughtybean.coffee
Physical address: Shop 14, The Kruin Centre, 528 Banket Drive, Helderkruin, South Africa

Please include your order number and tracking number, where available, when contacting us.