Effective date: 14 July 2026
Last updated: 14 July 2026

1. Introduction

These Terms and Conditions govern your access to and use of naughtybean.coffee, including all purchases made through the website.

The website is owned and operated by:

Naughty Bean Consulting (Pty) Ltd
Trading name: Naughty Bean Coffee
Website: naughtybean.coffee
Email: hello@naughtybean.coffee
Physical address: Shop 14, The Kruin Centre, 528 Banket Drive, Helderkruin, South Africa

References to “Naughty Bean”, “we”, “us” or “our” mean Naughty Bean Consulting (Pty) Ltd.

References to “you”, “your” or “customer” mean any person who visits the website, creates an account or places an order.

2. Acceptance of these terms

By accessing the website, creating an account or placing an order, you agree to be bound by:

• These Terms and Conditions;

• Our Privacy Policy;

• Our Returns and Refunds Policy, if published separately;

• Any delivery terms displayed during checkout; and

• Any additional terms applicable to a promotion, competition or product.

You must not use the website or place an order if you do not agree to these terms.

Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or any other applicable South African law.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to place an order through the website.

Where you place an order on behalf of a business, organisation or another person, you confirm that you have authority to bind that party to these Terms and Conditions.

4. Website information

We make reasonable efforts to ensure that information on the website is accurate and current.

However:

• Product images are for illustrative purposes;

• Colours may differ depending on your screen or device;

• Packaging may change without notice;

• Product descriptions may contain minor errors;

• Product availability may change at any time; and

• Coffee beans and other natural products may vary slightly in appearance, aroma, roast profile and flavour.

We may correct errors, inaccuracies or omissions at any time, including after an order has been submitted.

Where an error materially affects your order, we will contact you and give you the option to proceed with the corrected information or cancel the affected item for a refund.

5. Products and availability

All products are subject to availability.

Adding a product to your cart does not reserve that product or guarantee that it will remain available.

We may:

• Limit the quantity of a product that may be purchased;

• Discontinue products;

• Change product specifications;

• Refuse orders that appear to be intended for unauthorised resale;

• Withdraw an incorrectly listed product; or

• Cancel an order where a product is unavailable.

If a product becomes unavailable after payment, we will offer you:

• A replacement product of equal or greater value;

• Store credit, where you agree to it; or

• A refund for the unavailable product.

We will not substitute a product without your consent.

6. Pricing

All prices are displayed in South African rand.

Prices include VAT where VAT is applicable, unless expressly stated otherwise.

The total price payable will be displayed before you submit your order and may include:

• The price of the products;

• VAT;

• Delivery fees;

• Packaging charges;

• Optional services; and

• Any other applicable fees disclosed during checkout.

We may change prices at any time. A price change will not affect an order that we have already accepted, except where the displayed price was an obvious error.

If an incorrect price is displayed, we may reject or cancel the affected order. If payment has already been made, we will refund the amount paid for the affected product.

7. Promotions and discount codes

Promotional offers and discount codes:

• Are valid only for the stated period;

• May be limited to selected products or customers;

• May be subject to minimum-spend requirements;

• Cannot be exchanged for cash;

• May not be combined unless expressly permitted;

• May be limited to one use per customer or order; and

• May be withdrawn where fraud, misuse or a technical error is suspected.

Unless otherwise stated, discount codes do not apply to delivery fees.

If an order is returned, any refund will be based on the amount actually paid after the discount was applied.

8. Placing an order

Before submitting an order, you will have an opportunity to:

• Review the products in your cart;

• Review the total price;

• Correct errors;

• Update delivery information; and

• Withdraw from the transaction.

You are responsible for ensuring that all information submitted with your order is accurate and complete.

After you place an order, we may send you an automated acknowledgement. This acknowledgement confirms that we received your order but does not necessarily mean that the order has been accepted.

An order is accepted when we:

• Send you an order acceptance or dispatch confirmation; or

• Make the products available for collection,

whichever occurs first.

We may refuse or cancel an order where:

• A product is unavailable;

• Payment has not been authorised;

• The price or product information was incorrect;

• We cannot verify the information provided;

• The order appears fraudulent or unlawful;

• Delivery cannot reasonably be completed;

• The quantity ordered exceeds an applicable limit; or

• You have breached these Terms and Conditions.

9. Payment

You must pay the full amount displayed during checkout using one of the payment methods offered on the website.

Payments may be processed by third-party payment providers. Your use of a third-party payment service may also be subject to that provider’s terms and privacy policy.

We do not guarantee that every payment method will always be available.

You confirm that:

• You are authorised to use the selected payment method;

• The payment information provided is accurate;

• Sufficient funds or credit are available; and

• The transaction is not unlawful or fraudulent.

An order will not be processed until payment has been authorised or received, unless we expressly agree otherwise.

We may conduct reasonable verification checks before accepting or dispatching an order.

10. Delivery

Delivery is available only to the areas displayed during checkout.

You must provide a complete and accurate delivery address, contact number and any information reasonably required to complete delivery.

Estimated delivery dates are provided as estimates and are not guaranteed unless we expressly agree to a specific delivery date.

We will make reasonable efforts to deliver within the stated timeframe or, where no timeframe is stated, within a reasonable period.

Delivery may be affected by:

• Courier delays;

• Public holidays;

• Severe weather;

• Load shedding;

• Road closures;

• Strikes;

• Civil disruption;

• Incomplete delivery information;

• Remote delivery locations; or

• Events beyond our reasonable control.

We will inform you of a material delay where reasonably possible.

11. Delivery acceptance

Delivery may be made to:

• You;

• A person present at the delivery address;

• A receptionist, security officer or authorised representative; or

• Another person you have authorised to accept the order.

A delivery record from the courier may be treated as evidence that the order was delivered, subject to your rights under applicable law.

You must ensure that someone is available to accept delivery.

If delivery cannot be completed because:

• Nobody is available;

• Access to the premises is restricted;

• The address is incorrect or incomplete; or

• You cannot be contacted,

you may be responsible for reasonable redelivery or return-to-sender costs.

12. Risk and ownership

Products remain at our risk until they have been delivered to you or a person authorised to accept them on your behalf.

Ownership of the products passes to you only after we have received full payment.

Where you nominate your own independent courier or collection service, risk may pass when the products are handed to that courier, to the extent permitted by law.

13. Collection orders

Where collection is offered, you must collect the order from the location and within the period communicated to you.

We may require:

• Your order number;

• Proof of payment;

• Identification; or

• Written authorisation where another person is collecting for you.

Orders that are not collected within a reasonable period may be cancelled. Reasonable storage, handling or cancellation charges may apply where permitted by law and disclosed to you.

14. Cancelling an order before dispatch

You may request cancellation by emailing hello@naughtybean.coffee as soon as possible.

An order can usually be cancelled without charge if it has not yet been processed, packed, personalised or dispatched.

If the order has already been dispatched, it will be handled as a return.

We may impose a reasonable cancellation charge where permitted by law, particularly for:

• Special-order products;

• Personalised products;

• Products prepared specifically for you;

• Products already handed to a courier; or

• Costs that we have already reasonably incurred.

15. Cooling-off rights for online purchases

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an eligible online purchase without giving a reason within seven days after receiving the goods.

Where this statutory cooling-off right applies:

• You must notify us within the applicable period;

• You are responsible for the direct cost of returning the goods;

• The goods must be returned to us;

• We may inspect the goods for unreasonable use or damage; and

• Any refund will be processed within the period required by law.

The statutory cooling-off right may not apply to certain transactions, including:

• Foodstuffs, beverages or other everyday consumable goods supplied to a home, residence or workplace;

• Personalised products;

• Products made to your specifications;

• Products that, by their nature, cannot reasonably be returned;

• Products likely to deteriorate or expire rapidly;

• Unsealed software, audio or video products; and

• Other products or services excluded by applicable law.

Nothing in this section affects your rights where products are defective, unsafe, incorrectly supplied or do not correspond with their description. These statutory exceptions and cooling-off provisions are contained in sections 42 and 44 of ECTA.

16. Change-of-mind returns

Unless required by law or approved by us in writing, we do not accept change-of-mind returns of:

• Opened coffee beans or ground coffee;

• Food or beverage products;

• Perishable products;

• Products with broken safety or hygiene seals;

• Personalised products;

• Special-order products;

• Products that have been used; or

• Products that cannot safely be resold.

At our discretion, we may accept a change-of-mind return for an eligible non-food product where:

• You contact us within seven days after delivery;

• The product is unused;

• The product is in its original condition;

• All packaging, accessories and documentation are included; and

• You provide proof of purchase.

Unless the return results from our error or a defective product, you will be responsible for the cost and risk of returning the product.

Any discretionary change-of-mind return may be subject to inspection before a refund is approved.

17. Incorrect, damaged or missing products

You should inspect your order as soon as reasonably possible after delivery.

Please notify us promptly at hello@naughtybean.coffee if:

• The incorrect product was delivered;

• A product is missing;

• A product was damaged during delivery;

• Packaging appears to have been tampered with; or

• The order does not correspond with its description.

Providing photographs of the product and packaging may help us resolve the matter more quickly.

Where we supplied an incorrect, damaged or incomplete order, we will arrange an appropriate remedy, which may include:

• Delivering the correct product;

• Replacing the damaged product;

• Supplying the missing product;

• Collecting the incorrect product; or

• Providing a refund.

A request that you notify us promptly does not remove or shorten any rights you have under applicable law.

18. Defective or unsafe products

Products are subject to the implied warranty of quality contained in the Consumer Protection Act.

Where a product is defective, unsafe or fails to meet the standards required by law within six months after delivery, you may be entitled to return it at our risk and expense and choose, where applicable, between:

• Repair;

• Replacement; or

• Refund.

A remedy may not be available where the problem resulted from:

• Misuse or abuse;

• Failure to follow storage or usage instructions;

• Accidental damage after delivery;

• Unauthorised alteration;

• Normal deterioration or expiry;

• Ordinary wear and tear; or

• Improper storage after the product came under your control.

For consumable products, the appropriate remedy will usually be a replacement or refund rather than repair.

The Consumer Protection Act provides a six-month implied warranty and places the choice of repair, replacement or refund with the consumer where the statutory requirements are met.

19. Coffee and consumable products

You are responsible for checking:

• Product ingredients;

• Allergen information;

• Storage instructions;

• Preparation instructions;

• Roast dates;

• Best-before dates; and

• Any warnings displayed on the product or packaging.

Coffee should be stored according to the instructions provided and protected from excessive heat, moisture, air and direct sunlight.

Taste and aroma are subjective. A personal preference regarding flavour, roast level, acidity, body or brewing result does not, by itself, mean that a product is defective.

However, this does not limit your rights where a product is contaminated, unsafe, expired when supplied, materially different from its description or otherwise defective.

You should contact us before purchasing if you have questions concerning ingredients, allergens or suitability.

20. Refunds

Approved refunds will generally be made using the original payment method.

Processing times may depend on the payment provider or financial institution and may fall outside our direct control.

Delivery fees may be refunded where:

• The complete order was defective;

• The complete order was incorrectly supplied;

• The order was not delivered; or

• Applicable law requires the delivery fee to be refunded.

Where only part of an order is returned, the original delivery fee may not be refundable unless required by law.

Store credit will only be issued where:

• You agree to receive it;

• It formed part of the original promotion; or

• It is otherwise permitted by law.

21. Accounts

You may be required to create an account to use certain website features.

You are responsible for:

• Providing accurate information;

• Keeping your details current;

• Maintaining the confidentiality of your password;

• Restricting access to your device; and

• Informing us of suspected unauthorised access.

You are responsible for activity conducted through your account unless the activity resulted from our failure to implement reasonable security measures.

We may suspend or terminate an account where we reasonably believe it is being used:

• Fraudulently;

• Unlawfully;

• To interfere with the website;

• To abuse promotions;

• To impersonate another person; or

• In breach of these Terms and Conditions.

22. Acceptable use

You must not:

• Use the website for an unlawful purpose;

• Submit false or misleading information;

• Attempt to gain unauthorised access to an account or system;

• Introduce malware or harmful code;

• Scrape or harvest information without permission;

• Interfere with the operation or security of the website;

• Circumvent purchase limits or security measures;

• Use automated systems to place orders without permission;

• Commit or assist with fraud;

• Infringe intellectual property rights; or

• Use the website in a manner that may damage our reputation or systems.

We may restrict access to the website where reasonably necessary to protect customers, our business or our service providers.

23. Intellectual property

The website and its contents, including its:

• Name;

• Logos;

• Branding;

• Product photographs;

• Graphics;

• Designs;

• Text;

• Software;

• Layout;

• Recipes;

• Videos; and

• Marketing materials,

are owned by or licensed to Naughty Bean Consulting (Pty) Ltd and are protected by applicable intellectual property laws.

You may use the website only for personal, lawful and non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, sell, license or commercially exploit website content without our prior written permission.

No licence or ownership right is transferred to you by your use of the website.

24. Reviews and user content

Where the website permits reviews, comments or other submissions, you must ensure that your content:

• Is accurate and based on genuine experience;

• Is not unlawful, defamatory, threatening or abusive;

• Does not infringe another person’s rights;

• Does not contain confidential information;

• Does not contain malicious code or spam; and

• Is not submitted in exchange for undisclosed compensation.

You retain ownership of your content but grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display it for operating and promoting our business.

We may moderate or remove content that breaches these terms or applicable law.

25. Third-party websites and services

The website may contain links to or integrations with third-party services, including payment gateways, courier providers and social-media platforms.

We do not control third-party websites and are not responsible for their content, availability, privacy practices or security.

Your use of a third-party service may be governed by separate terms between you and that third party.

26. Privacy

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

By using the website, you acknowledge that personal information may be processed where reasonably necessary to:

• Operate the website;

• Process payments;

• Fulfil orders;

• Arrange delivery;

• Prevent fraud;

• Provide customer support; and

• Comply with legal obligations.

Our Privacy Policy should be read together with these Terms and Conditions.

27. Website availability

We do not guarantee that the website will always be uninterrupted, error-free or available.

We may suspend, restrict or withdraw part or all of the website for:

• Maintenance;

• Security;

• Technical problems;

• System upgrades;

• Legal compliance; or

• Reasons beyond our reasonable control.

We will take reasonable steps to restore services where practicable.

28. Disclaimer and limitation of liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

Subject to your non-excludable consumer rights, we will not be liable for indirect, incidental or consequential losses that were not reasonably foreseeable when the transaction was concluded.

We are not responsible for losses caused by:

• Your failure to follow product instructions;

• Improper storage or use;

• Incorrect information supplied by you;

• Unauthorised access resulting from your failure to protect account credentials;

• Third-party services outside our reasonable control; or

• Events that we could not reasonably prevent.

Where liability may lawfully be limited, our aggregate liability arising from a particular order will not exceed the amount paid for that order.

This section must be interpreted consistently with the Consumer Protection Act and does not exclude liability for gross negligence, wilful misconduct, unsafe products or any liability that cannot lawfully be limited.

29. Indemnity

To the extent permitted by law, you agree to indemnify Naughty Bean Consulting (Pty) Ltd against losses, claims or expenses arising directly from:

• Your unlawful use of the website;

• Your material breach of these terms;

• Fraud committed through your account;

• Content submitted by you that infringes another person’s rights; or

• Your deliberate interference with the website or its security.

This indemnity does not apply to losses caused by our negligence, unlawful conduct or breach of applicable consumer law.

30. Events beyond our control

We will not be responsible for a delay or failure caused by an event beyond our reasonable control, including:

• Natural disasters;

• Severe weather;

• Fire;

• Flood;

• Epidemics or pandemics;

• War;

• Civil unrest;

• Strikes;

• Government restrictions;

• Power failures;

• Telecommunications failures;

• Courier-network disruption; or

• Failure of a critical third-party service.

We will take reasonable steps to minimise the effects of the event and resume performance as soon as reasonably possible.

Where performance becomes impossible or is delayed for an unreasonable period, you may be entitled to cancel the affected order and receive a refund for products not supplied.

31. Complaints

Please send complaints to:

Email: hello@naughtybean.coffee
Address: Shop 14, The Kruin Centre, 528 Banket Drive, Helderkruin, South Africa

Please include:

• Your name;

• Order number;

• Contact information;

• A description of the complaint; and

• Any relevant photographs or supporting documents.

We will attempt to resolve complaints fairly and within a reasonable period.

If a complaint cannot be resolved directly, you may be entitled to approach the Consumer Goods and Services Ombud or submit a complaint to the National Consumer Commission. The NCC accepts complaints concerning alleged contraventions of the Consumer Protection Act. (CGSO)

32. Electronic communications

You agree that communications relating to your account or orders may be sent electronically, including by email, SMS or through the website.

Electronic communications may include:

• Order confirmations;

• Payment notifications;

• Delivery updates;

• Security notices;

• Changes to these terms; and

• Other transactional messages.

Marketing communications will be handled separately and may be opted out of where required by law.

33. Notices

Notices to us must be sent to hello@naughtybean.coffee.

A notice sent by email will be considered received on the first business day after transmission, unless the sender receives a delivery-failure notification.

Our physical address for service of legal documents is:

Naughty Bean Consulting (Pty) Ltd
Shop 14, The Kruin Centre
528 Banket Drive
Helderkruin
South Africa

34. Changes to these terms

We may update these Terms and Conditions to reflect changes to:

• Applicable law;

• Our business;

• Our products;

• Our website;

• Our delivery services; or

• Our payment methods.

Updated terms will be published on the website with a revised “Last updated” date.

Changes will not retrospectively alter an order already accepted, unless required by law or agreed with you.

35. Severability

If any provision of these Terms and Conditions is found to be unlawful or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

36. No waiver

A failure or delay by either party to enforce a right does not constitute a waiver of that right.

A waiver is effective only if it is recorded in writing.

37. Entire agreement

These Terms and Conditions, together with the policies and order information incorporated into them, constitute the agreement between you and us concerning your use of the website and your purchase.

This does not exclude any representation or right that cannot lawfully be excluded.

38. Governing law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Subject to applicable consumer-protection and dispute-resolution rights, the courts of South Africa will have jurisdiction over disputes relating to the website or an order.

39. Contact details

Naughty Bean Consulting (Pty) Ltd
Trading as Naughty Bean Coffee

Website: naughtybean.coffee
Email: hello@naughtybean.coffee
Physical address: Shop 14, The Kruin Centre, 528 Banket Drive, Helderkruin, South Africa